Tell us the date and dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
Deposit Accounts. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question, for most types of errors. (For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.) If we decide to take this extra time to investigate, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your deposit Account.
Insti-Reserve Accounts. You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your Insti-Reserve Account bill that are not in question. While we investigate your question, we cannot report the amount in question as delinquent or take any action to collect the amount you question.
Provisional credit is a temporary credit adjustment made to your account during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and do not receive it within 10 business days, we may remove the provisional credit from your account. Please note that calling us does not preserve your rights. If it is determined that there was no error, we will send you a written notice within 3 business days of completing our investigation and any provisional credit will be reversed. If you do not have enough in your account to cover the amount of the provisional credit, your account will be overdrawn and you will be responsible for payment. You may ask for copies of the documents we used in our investigation.
Enrollment You are requesting that Savings Institute Bank & Trust make your Statements, and any related disclosures, documents and communications, available to you electronically, by sending to your personal Internet e-mail address a notice that your Statement is available for viewing and a link to your Statement.
Communications with You If you change your e-mail address you will notify us of the change so that we may continue to send you your Statements electronically. You will also notify us of any changes in physical address or telephone number. In the event that we are unable to deliver e-mail to you due to an inaccurate e-mail address, your Statements will be available for viewing using the online banking service. You may notify us of any change of contact information in the following ways:
(a) For change of mailing address, telephone or e-mail address go to: www. savingsinstitute.com, login to online banking and change your contact information under the profile options; or
(b) Contact us by postal mail: Savings Institute Bank & Trust, 803 Main Street, PO Box 95, Willimantic, CT 06226
Other Agreements and Disclosures Except as expressly provided in this Disclosure, your participation in the eStatement Services program is subject to the terms and conditions described in any agreements and disclosures, as amended by us from time to time, pertaining to your accounts with the Bank, including, without limitation, any fees disclosed therein. You agree that when any such terms and conditions, agreements or disclosures includes a time period stemming from your receipt of a Statement from the Bank, such time period shall start or end, as applicable, on the date that we send to your personal Internet e-mail address a notice that your Statement is available for viewing (provided, that, if such email is undeliverable, such time period shall start or end, as applicable, on the date that the Bank transmits a paper Statement to you in accordance with this Disclosure).
Privacy You understand that you have no expectation of privacy if any communication you send us or we send to you in connection with this Disclosure and Agreement and the eStatement Services is transmitted to an e-mail address owned or accessible by someone else, including but not limited to your employer. You agree to release Savings Institute Bank & Trust from any liability if the information is intercepted or viewed by an unauthorized person having access to e-mail addressed to or from the e-mail address you provide us.
System Requirements In order to participate in the eStatement Services and receive and retain copies of your Statements electronically you will need to provide or obtain access to the following:
(a) A computer and modem or other device capable of accessing the Internet
(b) An active "Internet Service Provider"
(c) A Web Browser that supports 128 bit SSL encryption
(d) The ability to download or print agreements and disclosures.
Withdrawal of Consent to Electronic Delivery If at any time after you consent to electronic delivery of your Statements (e.g. by clicking "I agree”, below), you wish to withdraw your consent to electronic delivery of your Statements, you must notify us in writing. Please submit your notification to Electronic Banking Department at address listed above. Or stop by a branch to complete a request form in writing. Statements issued after your withdrawal is effective will be mailed to your physical address of record. If revocation of your consent is received by us less than ten (10) days before the end of your normal statement cycle it may not take effect until the following statement cycle. Fees may apply to receive paper statements.
Duration of Consent If you consent to electronic delivery of your Statements by clicking "Accept” below, your consent will apply to all Statements linked to your online banking unless and until the earlier of (i) your withdrawal of consent as described above, or (ii) the Bank's discontinuation of electronic Statement delivery services.
Non-Electronic Copy If, after you are enrolled in the eStatement Services program and without withdrawing your consent to electronic delivery of Statements, you would like to obtain a paper copy of a Statement you should contact the Bank at the above. There are fees associated with paper copies of Statements. Please refer to the Schedule of Charges for a list of current fees. We will notify you of changes as required by law.
System Access Access to the eStatement Service may be unavailable at times due to scheduled maintenance, unscheduled maintenance or system outage. In addition, both environmental and physical events may occur that may cause the system to become unavailable. The Bank will make every reasonable effort to ensure optimum availability of the eStatement Services. However, the Bank is in no way liable for the unavailability of the eStatement Services or any damage that may result from its unavailability.
Liability The Bank disclaims any and all liability that relates to the improper use of the eStatement Services. We are not responsible for any damage that may occur to your personal computer from the use of the eStatement Services or the data transmitted through the eStatement Services.
The Bank's Right To Amend the Services The Bank reserves the right to amend the eStatement Services and/or the conditions of participating from time to time, including expansion or restriction of services available though the eStatement Service. Your use of the eStatement Service after any change will indicate your agreement to the amendments and affirm your consent to electronic delivery of Statements. The Bank will make available to you electronically a copy of any amendments when required by applicable law.
You will be notified by email when new documents are available for viewing in the eStatement Service.
Use of Internet Access. Access to the Savings Institute Bank & Trust Co Online Banking Services is through the Internet. Your computer must meet the following minimum requirements: an Internet web browser with capabilities to support a minimum 128 bit encryption (two most current versions of the following browsers; Firefox, Internet Explorer and Safari, are examples).
Your Responsibility. The installation, maintenance and operation of your equipment, including, but not limited to, your computer or mobile devices or any personal software you use and the Internet access through your Internet access provider is your responsibility and at your expense. We are not responsible for any errors or failures from any malfunction of your equipment and software.
Our Responsibility. We are not responsible for any computer virus or related problems that may be associated with the use of the Savings Institute Bank & Trust Co Online Banking Services.
Limitation of Liability. Neither we nor any of our service providers are liable for any damages arising or resulting from the use or maintenance of the equipment or other items necessary to operate the Savings Institute Bank & Trust Co Online Banking services.
Charges for the Savings Institute Bank & Trust Co Online Banking Services. A schedule of charges for use of the Savings Institute Bank & Trust Co Online Banking Services has been provided to you, which schedule may be amended from time to time to change or add fees. You authorize us to deduct all applicable Online Banking Services fees from any account you have with us. In addition to the schedule of charges, the service charges and fees provided for the Deposit Account and Insti-Reserve Agreements will continue to apply.
LIMITATION OF WARRANTY
NEITHER WE, ANY SOFTWARE SUPPLIER NOR ANY INFORMATION PROVIDER MAKE ANY WARRANTIES REGARDING YOUR EQUIPMENT AND YOUR SOFTWARE, INCLUDING ANY SOFTWARE WE PROVIDE, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, UNLESS DISCLAIMING SUCH WARRANTY IS PROHIBITED BY LAW.
Description of the Savings Institute Bank & Trust’s Mobile Banking App. The Mobile Banking iOS and Android Apps will allow you to conduct virtually the same transactions as listed in Section 4 Description of the Savings Institute Bank & Trust Co Online Banking Services of this Agreement. We may periodically require you to upgrade or download the most current App available to your mobile device.
Fingerprint authentication is available for Touch IDTM capable iOSTM devices and AndroidTM devices that have compatible fingerprint support running Android 6.0 or higher. This is an optional authentication method offered by Savings Institute Bank & Trust to sign into Savings Institute Bank & Trust’s Mobile Banking. This feature requires enrollment of compatible devices after successfully logging into your account with your existing username and password. After device enrollment, you will be able to use your fingerprints that were previously registered on the device to access your account.
Savings Institute Bank & Trust neither controls the functionality of Touch ID or Android’s fingerprint support, nor has access to your fingerprint information. Your account credentials are never stored on the device. You acknowledge that by enabling Fingerprint authentication, anyone who has a fingerprint stored on your device will have access to your personal and payment account information. You should only enable Touch ID if you're the only person who has registered fingerprints on your device or understand that anyone that has a fingerprint registered on your device, will have access to your account information. For your security, anytime a new fingerprint is added to your device, you will be required to re-enroll in this feature.”
Touch ID™ is a trademark of Apple, Inc. Android™ is a trademark of Google Inc. Fingerprint Authentication is unsupported and may not work on devices that are Jailbroken, Rooted, have custom ROM’s installed or are using applications not authorized by Apple or Google.
PERSONAL FINANCIAL SOFTWARE
Personal financial software that you may choose to use in connection with the Savings Institute Bank & Trust Co Online Banking Services may include other functions and features (such as home budgeting and mortgage comparisons) which are not associated with the Savings Institute Bank & Trust Co Online Banking Services, and we are not responsible for them either. You agree that we are not responsible for any failure or loss caused if such financial software or any of your personal hardware or software is not compatible with Savings Institute Bank & Trust Co Online Banking Services, including lack of compatibility with our systems.
User ID and Password. You will be using the Internet to access the Savings Institute Bank & Trust Co Online Banking Services. You will select a User ID and password when you register online for the Savings Institute Bank & Trust Co Online Banking Services. You agree to keep the User ID and password confidential to prevent unauthorized access to your accounts and to prevent unauthorized use of the Savings Institute Bank & Trust Co Online Banking Services. Your User ID and password may be revoked or canceled at any time without giving you prior notice to assist us in maintaining the security of your accounts. The User ID and password are used to identify you as an authorized user of the Savings Institute Bank & Trust Co Online Banking Services. You agree not to reveal your User ID or password to any person not authorized by you to use the Savings Institute Bank & Trust Co Online Banking Services. The security of your accounts depends upon you maintaining the secrecy of your User ID and password. You agree that you will retain your User ID and password in a secure location and separate from your Computer.
We recommend that you change your password often using the procedures in the instructions we will provide you, and that you secure your equipment used to access the Savings Institute Bank & Trust Co Online Banking Services. You agree that if you forget your password or User ID or believe the secrecy of your password or User ID has been compromised, you will call us IMMEDIATELY at 860-423-4581 or toll free at 800-423-0142.
Single User ID. Your Online Banking Service’s User ID and password is for use by a single Accountholder. Joint accountholders should obtain their own user ID and passwords if they wish to access accounts and maintain personal contact information.
To stop or cancel a payment submitted through our Bill Payment service as part of Online Banking contact us at 860-423-4581, or if calling outside the local area, 1-800-423-0142.
You may use our stop payment feature to initiate a stop payment request on a check you have written on your account. We will not honor a stop payment order sent through general e-mail. A stop payment order provided through Online Banking is deemed to be a written stop payment order and is good for 6 months; but you may renew it in writing or by a subsequent stop payment order sent through Online Banking before the previous stop payment order has expired. The stop payment order must include the check number, date, amount and name of the payee of the check you want us to stop so that we can identify the check with reasonable certainty. We will have no liability for failing to act on a stop payment order if the stop payment order does not describe the check with reasonable certainty, or if we do not have a reasonable opportunity to honor the stop payment order, even if the failure to stop payment causes other checks to be returned for insufficient funds. Prior to sending a stop payment order, you agree to first verify that the check has not already been posted to your account.
A stop payment order you send through Online Banking may not be immediately received by us. We will make reasonable efforts to act on a stop payment order on the Business Day that you send the stop payment order through Online Banking if it is received by 4:00 p.m. To ensure that a stop payment order or notice is received immediately, you should telephone our Customer Service Center at (860) 423–4581. We will make every effort to stop this payment; however we cannot guarantee it will be stopped if the check is paid before the end of the next business day. All Stop orders are contingent upon our being provided with the account number, correct dollar amount, number of check and payee. You will be assessed the standard fee for placing a stop payment request. Please refer to our fee schedule for more information.
To stop payment on a transaction made through our bill payment feature, please contact us at 860-423-4581 or toll free at 800-423-0142.
Any External items (ACH) where the item has been paid, additional paperwork is required and must be completed and received immediately. Stop Payment Reasons: Cancelled Item, Disputed, Duplicate Payment, Lost Item, Other Reason, Photocopy Paid, Stolen Item.
Termination. This Agreement and your ability to use any or all of the Savings Institute Bank & Trust Co Online Banking Services may be terminated at any time by us or you upon giving notice of the termination to the other party. If you terminate the Savings Institute Bank & Trust Co Online Banking Services, you authorize us to continue making transfers and bill payments you have previously authorized until such time as we have had a reasonable opportunity to act upon your termination notice. Once we have acted upon your termination notice, we will make no further transfers or payments from your accounts, including any transfer or payments you have previously authorized. If we terminate your use of the Savings Institute Bank & Trust Co Online Banking Services, we reserve the right to make no further transfers or payments from your accounts, including any transactions you have previously authorized.
Severability. If any provision of this Agreement is held invalid, illegal, void or unenforceable by any rule or law, administrative order or judicial decision, all other provisions of the Agreement shall remain in full force.
Governing Law. This Agreement is governed by and shall be construed in accordance with the laws of the State of Connecticut and applicable federal law.
Your ability to transfer funds from your savings and money market accounts is limited by federal law, as stated in our Deposit Account Contract. Transfers from a Statement Savings account to another account or to third parties by preauthorized, automatic, telephone, or computer transfer are limited to six per statement cycle with no transfers by check, draft, or similar order to third parties. Transfers from a Money Market account to another account or to third parties by preauthorized, automatic, telephone, or computer transfer or by check, draft, or similar order to third parties are limited to six per monthly statement cycle.
There may be a one (1) business day delay in transferring funds between designated accounts depending upon the day and time on which you request the transfer.
A transfer from an Insti-Reserve Credit Account will be treated as a cash advance from that Account and is subject to the Agreement that governs that Account.
Any requirement to verify two or more signatures on any item (such as a check) does not apply to electronic bill payment or transfers initiated through online banking. This means you are allowing any authorized signer on your account to individually make payments or transfers even if you have requested such restriction.
You may transfer funds to and from accounts you have access to at other financial institutions within this service. Transfers can be scheduled for future-dated or recurring delivery dates. All future scheduled and historical transfers are viewable from within the Transfer Activity section. Transfers set up prior to 3:00 p.m. on a business day that the Bank is open will go out the same day, and transfers setup after 3:00 p.m. or on a non-business day will go out the next business day that we are open. For the purpose of external account transfers, business days are Monday through Friday, excluding holidays and days the Bank is closed. You agree this transfer service is for consumer purposes only between your account at Savings Institute Bank & Trust, Co and your account at the other Financial Institution with in the United States.
You will be able to receive transfers (credits to your account) up to $500.00 per day or a maximum of $5,000.00 every 30 days whichever occurs first. You will be able to send transfers (debit to your account) up to a maximum of $500.00 per day or up to the available balance in your account and a maximum of $5,000.00 every 30 days whichever occurs first.
When you request a fund transfer using this service, you authorize us to follow the transfer instructions and transfer the funds from the designated originating account to the designated recipient account. We may refuse to act on your fund transfer instruction if there are not sufficient available funds in your account, including funds available under any linked overdraft plan, on the Transaction Date. Funds transferred to the designated recipient account will be deemed deposited on the Transaction Date and will be available thereafter in accordance with our Funds Availability Disclosure.
In order to use the external account transfer (ACH) functionality you must agree to the following NACHA Rules: Subsection 2.4.1, the Entry is authorized by the Originator and Receiver a) The Entry has been properly authorized by the Originator and the Receiver in accordance with the Rules.
b) The Originator’s authorization has not been revoked, the Origination Agreements concerning the Entry have not been terminated, and neither the ODFI, any Third-Party Sender, nor the Originator has actual knowledge of the revocation of the Receiver’s authorization or of the termination of the agreement between the RDFI and the Receiver concerning the Entry. c) At the time the Entry is processed by an RDFI, the authorization for that Entry has not been terminated, in whole or in part, by operation of law. This Subsection 2.4.1(c) shall not apply if the RDFI has actual knowledge of the circumstances giving rise to such termination at the time it processes the Entry and the ODFI does not have such actual knowledge. Subsection 22.214.171.124, the Entry Complies with the Rules a) the entry complies with these Rules, including the use of the proper Standard Entry Class Code
THIRD PARTY DISCLOSURE
Disclosure of Account Information to Others. We will disclose information to third parties about you, your accounts or the transfers you make under the following circumstances: